The Family Wellbeing Service works with families and communities to access culturally responsive support to promote overall health care and improve social, emotionally and spiritual wellbeing for families and build the capacity them to safely care for and protect their children.
Our Service
The Family Wellbeing Service is a voluntary program that is able to provide a range of services to families who would like our support. Our teams work closely with families to identify which services are most important to them at the time. Services provided may
include:
- Personal support and development including information and advice;
- Practical support such as, attending appointments and establishing daily routines;
- Support to promote and enhance parenting skills to support parents to build positive, strong and healthy relationships with their children;
- Support to access clinical or therapeutic services including, counselling and social and emotional wellbeing;
- Family support and referrals to agencies that address other needs, including housing, finance and health;
- Support that strengthens connection to Aboriginal and Torres Strait Islander culture and the community.
Rights and Responsibilities
You have the right to:
- Be treated respectfully;
- Feel welcome, safe and secure and receive friendly and non-judgmental support and assistance;
- Confidentiality and receive clear information about how your file and personal information is protected;
- Be heard and supported in a safe environment;
- Be explained things in language and words that you can understand*
You have a responsibility to:
- Respect our workplace;
- Treat staff and other clients with respect. Verbal abuse will not be tolerated;
- Respect the buildings and resources of the Family Wellbeing Service;
- Attend appointments on time or to let us know if you can’t make an appointment;
- Attend appointments willing and able to participate.
*National Auslan Interpreter Booking and Payment Service (NABS) provides interpreters for appointments. Translating and Interpreter Services can be made available upon request.
Your Information
Confidentiality
- What you say in our service is kept confidential however, we do collect information to help us support you in the best possible way. This helps us to better understand your needs and keep track of the progress of our work with you.
Who sees my information?
- We keep the information we collect in a secure electronic database. Only staff who have permission to access your files can see this information;
- Family Wellbeing staff work as a team and at times, we need to share information with other team members and Gidgee Healing programs so that:
- We can work on the best way to support you and your family;
- You don’t have to repeat your story to different workers;
- If your Worker is away and there is an emergency, someone else can help you.
We will not share information about you with other Gidgee Healing programs or external services unless you have given your written permission, however, there are some legal exceptions to when we are required to share your information without obtaining your consent. These including:
- When the law says we must make a report;
- When we need to protect your safety;
- When we need to protect the safety of others.
Privacy
If you are concerned about your information or use of your information, you can refer the matter to the ‘Office of the Information Commissioner Queensland’, by contacting (07) 3234 7373 or via their website – www.oic.qld.gov.au
Protecting your information
We are committed to protecting the confidentiality of your information. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely. After you finish with the Family Wellbeing Service, your record will be stored securely for the period authorized by the “Public Records Act 1973”.
Requesting your information
As a client of the Family Wellbeing Service, you have the right to access your own information and the right to seek a correction if it is inaccurate, incomplete, misleading or not up to date.
If you have any concerns relating to your information, please discuss them with your Family Wellbeing Worker, Family Wellbeing Coordinator or the Family Wellbeing Regional Manager.
Contact Details
Family Wellbeing Regional Manager
PHONE: 07 4749 6541 FAX: 07 4743 3299
ADDRESS: 70 Miles Street, Mount Isa Qld 4825
Family Wellbeing Coordinator
Mount Isa and Inland Communities
PHONE: 07 4749 6541 FAX: 07 4743 3299
ADDRESS: 70 Miles Street, Mount Isa Qld 4825
Family Wellbeing Coordinator
Gulf Communities
PHONE: 07 4769 7015 FAX: 07 4745 1021
ADDRESS: 32 Brown Street, Normanton Qld 4890
EMAIL – familywellbeing@gidgeehealing.com