- What you say in our service is kept confidential however, we do collect information to help us support you in the best possible way. This helps us to better understand your needs and keep track of the progress of our work with you.
Who sees my information?
- We keep the information we collect in a secure electronic database. Only staff who have permission to access your files can see this information;
- Family Wellbeing staff work as a team and at times, we need to share information with other team members and Gidgee Healing programs so that:
- We can work on the best way to support you and your family;
- You don’t have to repeat your story to different workers;
- If your Worker is away and there is an emergency, someone else can help you.
We will not share information about you with other Gidgee Healing programs or external services unless you have given your written permission, however, there are some legal exceptions to when we are required to share your information without obtaining your consent. These including:
- When the law says we must make a report;
- When we need to protect your safety;
- When we need to protect the safety of others.
If you are concerned about your information or use of your information, you can refer the matter to the ‘Office of the Information Commissioner Queensland’, by contacting (07) 3234 7373 or via their website – www.oic.qld.gov.au
Protecting your information
We are committed to protecting the confidentiality of your information. The privacy of your information is also protected by law. We treat your information in the strictest confidence and store it securely. After you finish with the Family Wellbeing Service, your record will be stored securely for the period authorized by the “Public Records Act 1973”.
Requesting your information
As a client of the Family Wellbeing Service, you have the right to access your own information and the right to seek a correction if it is inaccurate, incomplete, misleading or not up to date.
If you have any concerns relating to your information, please discuss them with your Family Wellbeing Worker, Family Wellbeing Coordinator or the Family Wellbeing Regional Manager.